Return & Exchange


RIVYA – Return & Exchange Policy

 

At RIVYA, we take pride in delivering timeless 925 Silver jewellery that reflects elegance, authenticity, and unmatched craftsmanship. However, if for any reason you are not completely satisfied with your purchase, we are here to assist you with a seamless return or exchange process.

 

Return & Exchange Eligibility

  • Returns or Exchanges must be initiated within 14 days of receiving your order.

  • In case of any damage in transit or defective items, please notify us within 24 hours of delivery.

  • The item must be in unused, original condition, along with its original packaging and certificates (if applicable).

  • Customised, engraved, or made-to-order pieces are non-returnable and non-exchangeable.


How to Request a Return/Exchange

  • Contact our Customer Care Team at Info@rivya.co or WhatsApp us at +91-92160 72091 with your order details (Name, Order ID and Reason to return).

  • Once approved, we will coordinate a reverse pickup or guide you through the return shipping process.

  • Upon receiving and inspecting the item, the exchange or refund process will be initiated within 3–5 working days.


Refunds

  • Refunds (for eligible returns) will be issued to the original payment method or as store credit, as per your preference.

  • Shipping and handling charges are non-refundable unless the return is due to a product defect or an order error from our end.


Important Notes

  • We reserve the right to refuse returns that do not meet the above criteria.

  • Please record a video while unboxing your order. In case of any damage in transit or a defective item, this video is required for us to process your return.

  • At RIVYA, your satisfaction is at the heart of what we do. Every piece we craft is a part of your story — and we’re here to make sure it feels just right.